1. Who We Are
OceanX Agency is a digital agency based in Jhansi, Uttar Pradesh, India. We provide website development, app development, SEO, AEO, GEO, digital marketing, AI integration, automation, content, and related digital services.
Business identifiers: GST 09BDGPT0361M1Z4 and MSME/Udyam UDYAM-UP-39-0064744.
2. Information We Collect
We may collect information that you voluntarily provide, including your name, business name, phone number, email address, service interest, project details, messages, and files or assets shared for a project.
We may also collect basic technical information such as IP address, browser type, device information, pages visited, referral source, and approximate location through hosting logs, analytics tools, security tools, or similar technologies.
3. How We Use Information
We use information to respond to enquiries, prepare proposals, deliver services, manage projects, provide support, send project updates, improve our website, protect our systems, maintain records, comply with legal obligations, and communicate about relevant services.
4. WhatsApp, Email, Forms, and Calls
When you contact us through WhatsApp, email, phone, website forms, or social media, we use the information you provide to reply and continue business communication. Messages may be stored in the communication platform used to receive them.
5. Cookies and Analytics
Our website may use cookies, pixels, analytics scripts, or similar technologies to understand website performance, visitor behavior, campaign results, and security events. You can control cookies through your browser settings, but some website features may not work as expected if cookies are disabled.
6. Sharing of Information
We do not sell personal information. We may share information with trusted service providers, contractors, hosting providers, analytics platforms, communication tools, payment or accounting providers, and other partners only when needed to operate the website, deliver services, or meet legal requirements.
7. Client Project Data
Project materials such as website content, brand assets, credentials, analytics access, ad account access, automation flows, business data, and technical information are used only for the agreed project or support work. Clients should avoid sharing unnecessary sensitive information unless it is required for the service.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No internet-based system is completely secure, so we cannot guarantee absolute security, but we work to reduce risk and limit access to information where practical.
9. Data Retention
We retain information for as long as needed for business communication, project delivery, support, record keeping, legal compliance, dispute resolution, and legitimate business purposes. When information is no longer needed, we may delete, archive, or anonymize it.
10. Your Choices and Rights
You may ask us to update, correct, or delete personal information where legally and practically possible. Some information may need to be retained for invoices, tax records, legal obligations, fraud prevention, or completed service records.
11. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.
12. Third-Party Links
Our website may link to external websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
14. Contact Us
For privacy questions or requests, contact OceanX Agency at oceanxagency1025@gmail.com or through our website contact form.